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Frequently Asked Questions

How do I submit files for output?
Files should be submitted in native form from an appropriate image or document layout program. Separately, save all fonts and graphic files for placed (linked) images. For more info consult our file set up guide or media and file formats page. Visit our upload center to send us your files electronically.

What Software Does DGI-Invisuals Support?
We can work with almost any popular Mac graphics program and most PC graphics programs. The preferred programs to use are: Quark, Photoshop, Illustrator & InDesign. Files from office programs such as Microsoft Word and PowerPoint are difficult to work with and don't always output properly, thus we advise against them. An additional charge may be incurred if we need to output from these files.

What are the setup costs?
There are no setup costs in digital printing if a print-ready file is submitted.

Can you match PMS colors?
Our color management software will find the closest match that our devices can replicate to your desired PMS color. For us to do this always be sure to call out PMS colors in your file and notify your Sales Representative that a PMS match is required.

What is your maximum output size?
Most large-format digital machines are roll-fed, so the image length can vary up to 100'. Standard widths are 52"-70". Pieces can be tiled to achieve larger sizes with virtually unnoticeable seams.

When is digital printing cost effective versus traditional printing technologies?
Large-format digital printing is primarily used for short production runs (quantity of 250 or less). Digital printing is also used to meet short turnaround requirements for higher quantities or just in time inventory requirements over long periods to avoid graphics obsolescence.

Are there minimum quantity requirements?
No. Even a quantity of one is affordable. Digital print production has made custom, full color posters, vinyl and fabric banners, trade show graphics, and vehicle graphics cost effective in low quantities.

What kind of turnaround can I expect?
Turnaround is directly related to the size and complexity of your project. DGI-Invisuals can offer standard turnaround from 48 - 72 hours. Quicker turnaround is available - we are here to work with you and meet your deadlines.

Do you print your proofs on the actual material?
Yes, when you see a proof you are viewing it on the actual material it will be printed on in its final capacity. Request to have your proof laminated as well if the finish is particularly important.
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